Reputation management
A patient looking at two similar practices will book the one with more reviews, more recent reviews, and a higher rating. Reputation is not built by accident. It is built by asking at the right moment and making it easy to respond.
Book the free triagePatient journey
Reviews sit at the decision stage: the moment a patient has found your practice and is deciding whether to book. A patient who clicked your Google Ad or found you in the map pack will check your reviews before calling. Practices with 80 or more Google reviews at 4.7 stars or above convert more of that traffic than those with fewer reviews or a lower rating. Reviews also directly affect your local search ranking. Google treats review velocity, quantity, and rating as a ranking signal for the map pack. A review strategy is not separate from your SEO programme. It is part of it. And because your competitors are also accumulating reviews, a practice that is not actively building its review count is falling behind in relative terms every month.
Common challenges
Most verbal requests are forgotten by the time a patient gets to their car. We build a post-visit SMS or email sequence that asks at the moment of highest satisfaction, with a direct link to your Google review page.
Fake negative reviews can be flagged for removal. We manage the flagging process and help you build enough authentic reviews that a few bad ones do not move your rating.
Responding professionally to negative reviews matters as much as the reviews themselves. We write responses that address the concern without admitting fault and signal to future patients that your practice takes feedback seriously.
In addition to Google, patients in South Africa check Healthgrades, Doctify, and local Facebook groups. We set up and monitor your presence across all relevant directories.
What changes
A strong review profile reduces your cost per new patient acquisition. Social proof converts traffic that your ads and SEO bring in.
We generate regular reports on your review velocity and rating trend so you can see momentum building month on month.
Ready to start
No commitment. We review your current position and tell you what we would change first.
Why OneConsult
We set up the review request so it fires automatically after each appointment via SMS or email. Your reception team does not need to remember to ask.
We track Google, Healthgrades, Doctify, and Facebook. You find out about a negative review immediately, not two months later when someone mentions it at the practice.
Every negative review gets a drafted response from us for your approval before it goes live. You never have to decide on the spot how to handle a public complaint.