Straight answers
Questions practices actually ask
Do you only work with dental and aesthetic practices?
Yes, and that is the point. Marketing a dental implant consult and marketing a filler consult are specific jobs with specific rules. An agency that also sells to restaurants and estate agents cannot know your patient, your regulator or your economics the way a specialist does.
Who owns the advertising accounts and the budget?
You do, always. Media spend sits in accounts your practice owns, paid from your side. We work inside them. Nothing about your marketing is held from you, and nothing leaves with us.
What happens on the triage call?
A 45 minute call with a growth specialist. You bring the problem, we look at how patients currently find you, and you leave with a plain view of what is working, what is leaking and what we would do first. If we are not the right fit, we say so on the call.
How do you handle patient and enquiry data?
Under POPIA, with a data processing agreement in place with every practice we work with, and data hosted in the South African region. Enquiry details are kept only as long as the agreed retention period and never sold or shared.
Where do you work?
South Africa first, with room for the wider region as the practice list grows. Campaigns are built suburb by suburb, because a practice competes in its area, not in a national ranking.